3-Year Limited
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
1-Year Limited
One (1) year from the date of purchase, if any part or electronic component of the scooter if found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC's option, without charge. Labor charges or NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
1-Year Warranty Exceptions
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter).
The batteries are warranted by EV Rider for 6 months after the purchase of the unit.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
Warranty Exclusions: This warranty is only given to the original purchaser of the scooter.
This warranty excludes:
- Batteries that are provided free with the scooter.
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs,
upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damage caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper
operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser's mobility.
- Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider.
- Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider.
