Shipping Details
FREE SHIPPING ON ALL SCOOTERVILLE.COM ORDERS!
Standard ground shipping is FREE for all orders in the continental United States. Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Most orders ship via Federal Express or UPS and arrive on your doorstep within three to five business days.
Some items may take longer to arrive. They include:
Lightweight Wheelchairs
Custom lightweight wheelchairs will take six to ten business days to arrive. They will arrive fully assembled, although you may need to slip on the removable legrests.
Lift Chairs
Lift chairs can take anywhere from five business days to four weeks to arrive depending on the model, fabric and options you have selected. Any lift chair ordered with heat and/or massage options will take three to four weeks to arrive. Other custom chairs, such as heavy duty models, can also take from three to four weeks to arrive. If you select White Glove Delivery, please allow an additional five to seven business days for delivery. Again, please call customer service for a specific delivery time. In most cases, we can check inventory to see if the specific model that you want is in stock. Lift chairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.
Power Wheelchairs
Most transportable and standard power wheelchairs leave the warehouse within one to three business days. Custom chairs with non-standard seat sizes or other custom options can take from one to two weeks to arrive, depending on the manufacturer. Transportable power wheelchairs wheelchairs are delivered via UPS or Fedex, and do not require a signature. Full-size power wheelchairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.
Scooters
Travel scooters ordered by 2pm ET Monday through Friday will ship the same day via Fedex, or UPS, and will usually arrive in three to five business days. Most medium to full-sized Pride Mobility or Drive Medical scooters are delivered within six to ten business days. The selection of some accessories on full-sized Pride Scooters, such as special seating sizes, flat-free tires, lighting packages, or turn signal packages, are considered custom orders and will take from one to three weeks to leave the warehouse. All medium or full size scooters are delivered via freight carrier. If you select White Glove Delivery, please allow an additional five to seven business days for delivery. The freight carrier will call you to arrange a specific delivery time once the scooter is at their facility in your area.
Some items require freight delivery. They include:
Large scooters, lift chairs, power wheelchairs (other than travel and folding power chairs), scooter and wheelchair lifts, patient lifts, and stair lifts will arrive via a freight company in five to seven business days from when they leave the manufacturer. The freight company will contact you when the item has arrived at the freight facility in your area to schedule a specific delivery time convenient for you.
When we email you with your order confirmation, we will give you an estimated ship date. If you need more specific shipping information before placing your order, please email us at CustomerService@Scooterville.com, or call us at 1-800-689-0030.
